Privacy Policy
Last updated: 21-09-2025
We at Sharpy AI value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, and AI tools.
1. Information We Collect
We may collect the following categories of personal information:
- User Inputs & Conversations: Text, prompts, and interactions you provide to our AI systems.
- Contact Information: Name, business email, phone number, and similar details you submit.
- Payment Information: Billing and payment details necessary to process transactions.
- Usage Data: Technical information such as IP address, browser type, cookies, analytics, and log data.
2. Legal Bases for Processing
We process your personal data only when we have a valid legal basis under the GDPR:
- Contract performance: To deliver our services, process payments, and manage accounts.
- Consent: For marketing communications and optional analytics (where applicable).
- Legal obligation: To comply with financial, tax, and regulatory requirements.
- Legitimate interest: To improve our AI services, prevent abuse, and secure our systems (balanced against your rights and freedoms).
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and improve our AI services.
- To enhance AI models through aggregated, anonymized data.
- To process payments and maintain customer accounts.
- To provide customer support and respond to inquiries.
- For compliance with legal obligations.
- For marketing purposes (only with your consent, with an option to opt out).
4. Third-Party Services
We may share limited data with trusted third-party providers who help us operate our business:
- Go High Level – CRM and marketing automation.
- OpenAI – AI processing services.
- Grok – AI-related tools.
- Twillio – Communications and messaging services.
These providers process personal information on our behalf, subject to appropriate safeguards.
5. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards under GDPR, such as:
Standard Contractual Clauses (SCCs) approved by the European Commission, or
Adequacy decisions where the European Commission recognizes a country as providing adequate protection.
6. Data Retention
We retain personal information for as long as you maintain an account with us. If you delete your account, your associated data will be deleted unless we must retain certain information for legal, regulatory, or tax purposes.
7. Your Rights
Under the GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion (“Right to be Forgotten”): Request deletion of your data.
- Restriction: Request that we restrict processing in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw consent: Withdraw your consent at any time (for processing based on consent).
To exercise these rights, contact us at [email protected]. We will respond within 30 days in accordance with GDPR.
8. Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of sensitive data.
- Role-based access controls.
- Secure servers and regular monitoring.
9. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from minors.
10. Cookies & Tracking
We may use cookies and similar technologies for:
- Essential purposes: to operate the website.
- Analytics: to understand usage and improve services (only with consent).
- Marketing: to deliver relevant content and advertising (only with consent).
- You can manage your cookie preferences through your browser or our cookie consent banner.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any privacy-related questions or concerns, please contact us:
Sharpy AI
Jong & Edens Enterprises
Zuiderakerweg 13
Amsterdam, North Holland, Netherlands
Email: [email protected]
Privacy contact: [email protected]
If you believe your rights have been violated, you also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).